Patient Bill of Rights

We Want You to Feel Safe and Secure With Us

Patient Bill of Rights

At Keystone Medical & Urgent Care, we want you to feel safe and secure with us. We uphold ourselves to the highest medical standards and honor our patients with the following Bill of Patient Rights:

At Keystone Medical & Urgent Care you will:
  • Receive treatment without discrimination as to race, color, religion, sex, national origin,disability, sexual orientation or source of payment.
  • Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
  • Be informed of the name and position of the practitioner who will be in charge of your care.
  • Know the names, positions and functions of any staff involved in your care and have the option to refuse their treatment, examination or observation.
  • Receive care in a no smoking room.
  • Receive complete information about your diagnosis, treatment and prognosis.
  • Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment. You may refuse treatment and be told what effect this may have on your health.
  • Receive privacy and confidentiality of all information and records regarding your care.
  • Be able to participate in all decisions about your treatment.
  • Be able to review your medical record without charge and obtain a copy of your medical record for which we can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
  • Receive an itemized bill and explanation of all charges.
  • Be able to complain without fear of reprisals about the care and services you are receiving and to have Accelerated Rehab and Pain Management respond to you and if you request it, a written response.
Keystone Medical & Urgent Care appreciates if each patient will:
  • Provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to their health.
  • Report any unexpected changes in their condition to the responsible medical care provider.
  • Report whether they clearly understand the plan of care and what is expected of them.
  • Follow the treatment plan recommended by the health care team responsible for their care. This group may include physicians, nurses, and allied health personnel who are carrying out the coordinated plan of care, implementing the physician’s orders.
  • Keep appointments or if they are unable to do so for any reason, notify the office.
  • Be responsible for their actions if they refuse treatment or do not follow the medical care provider’s instructions.
  • Be considerate of the rights of other patients and medical personnel, especially with regard to minimizing noise and refraining from smoking.
Assure that, the financial obligations of their health care are fulfilled as promptly as possible.